Presentation Management

Troubleshooting

What is going on when presentations are processing?

When a slide or other material is processing, the following activities are in progress:

  1. First, Shufflrr makes an image (thumbnail) of each slide, in several sizes.
    • Thumbnails are used throughout the application, such as in search and the slide tray, to allow multiple slides to be seen at the same time.
    • Thumbnails allow slides to be selected, dragged, and rearranged while giving a clear view of what is on the slide.
  2. Second, Shufflrr processes the slide content.
    • Processing for search
      • Text is pulled from each page of materials, including speaker notes and including all supported file types, and stored for searching.
      • Tags and other data about the slide are also stored for searching.
      • Storing text and attributes allows a fast search to find any text on any slide.
    • Processing for editing
      • Every piece of every slide is processed for editing. The slide is the stage and each piece of information is an actor.
        • Fonts
        • Images
        • Shapes
        • Backgrounds
        • Colors
      • This allows the user to edit on each of these types of objects and attributes.

What to expect

File processing takes a few minutes when a file is added or saved. Here's how to track that:

  • You will see arrows going in a circle at the top right of the screen with a little number showing the number of processes currently happening.

Uploading queue icon

  • Click that icon to see the status of your files.
  • Each process described above will show on separate lines.

Uploading queue tray

  • When the first process is finished, you will be able to see the deck in the left navigation and click on it.
  • You will be able to move or delete slides at this point, but not edit slides until the second process has finished.
  • When slides are ready, a blue "Edit" button will appear. Click it to modify the slides.

Multi-step process

Troubleshooting

  1. Font issues
  2. Complex graphics

Font issues

If you are experiencing font issues, first make sure that your admin has enabled your desired font.

Check the Admin > Brand Central > Fonts page for more details. Frequently, font issues are caused by failing to do the last step: checking the box to make a font available.

Check the box to make the font available

Complex graphics

Extremely complex graphics, such as grouped animations or grouped Smart Art, may have trouble rendering correctly particularly in the editor.

For example, a map of the fifty United States as fifty separate objects grouped together with a single gradient and shadow across all of theme (instead of a gradient within each state) is an example of a graphic that did not render properly in Shufflrr.

Grouped Animations

Grouped animations may fail.

Suggestion: Make a video of the animated objects and embed the video instead of the separate objects.

Grouped Objects

Grouped objects, particularly complex objects, may cause failures.

Suggestion: Use a screenshot to make an image of the grouped objects, or, get them just how you want them and then ungroup them.

SmartArt

Microsoft SmartArt may cause failures.

Suggestion: Use a screenshot to make an image of the SmartArt, and use the image.

Gradients, shadows, and opacity

Complex gradients, shadows, and lowered opacity may cause failures.

Suggestion: Use a screenshot to make a flat image, and use that in place of the manipulated images.